Damaged or defective merchandise will be replaced with a product of equal or greater value.  For items with manufacturers warranties (i.e., generators), the customer is responsible for registering their product with the manufacturer and contacting the manufacturer if warranty work is needed.  SurvivalGizmo does not handle any manufacturer warranty information.  Please refer to your owner’s manual or packaging for warranty information. 

For any questions please do no hesitate to contact us at: support@survivalgizmo.com