Shipping Policy & Shipping Questions

SHIPPING CONDITIONS

The customer will be responsible to pay for any shipping fees calculated at checkout for a product sold on the website. 

The customer will be responsible for any shipping fees assessed by the carrier after the product has shipped. UPS charges a $15.50 fee per box shipped for any address changes after the product has shipped. All shipping address changes must be made via email to support@survivalgizmo.com.  Address changes are not guaranteed. A sales representative will contact you about making arrangements to pay the UPS fee.

It is the customer’s responsibility to be available for receipt of shipments. Generally, shippers will make three attempts to deliver a package before holding it at the local terminal for pickup. In most instances, they will hold the package for five days before sending it back to SurvivalGizmo as undeliverable. All undeliverable shipments are subject to a 35% restocking fee. The customer will be responsible for any additional shipping charges to reship the product out that was returned as undeliverable.  

All refused shipments are subject to a 35% restocking fee and the customer is responsible for all shipping fees.  

When your order ships, a tracking information email will be sent to the email on file. Shipment tracking information can be made by request via SurvivalGizmo. Shipping tracking information is not guaranteed to be correct.  

The customer understands that they will be responsible for any shipping charges due to shipping damage if they do not report the damage to SurvivalGizmo within 72 business hours. The customer must email support@survivalgizmo.com and list in detail the order number, and type(s) of damage. 

SurvivalGizmo is not responsible for any delays in shipments and increased transit times. Transit dates and times are provided by the shipper and are not guaranteed by SurvivalGizmo. Delivery dates and times may be increased during seasonal peak times, weather conditions, natural or man-made disasters and acts of God. Under no circumstance are these delays grounds for an order being canceled with SurvivalGizmo

SHIPPING TO A DISASTER ZONE
The customer understands that SurvivalGizmo will not be held responsible for any shipping delays when shipping into a known disaster zone. By placing an order, the customer agrees that they have contacted the shipper and are aware of any delays that might incur to events in the destination region.